Frequently Asked Questions

Product & Ingredients

Your go-to guide for understanding what’s inside BB Collagan.

Your go-to guide for understanding what’s inside BB Energy.

What makes BB Collagen different from regular coffee?

BB Collagen is more than just coffee — it’s functional fuel. Alongside smooth Arabica coffee, it contains marine collagen, prebiotic fibre, probiotics, adaptogens, magnesium, and L-theanine to support calm focus, digestion, and overall wellbeing. Unlike regular coffee, it’s designed to energise you without the jitters or crash.

Is BB Collagen suitable for sensitive stomachs?

Yes. BB Collagen is formulated with gentle ingredients such as chicory root fibre, probiotics, and magnesium bisglycinate, which are commonly well tolerated and supportive of digestive health. Many people find it smoother and easier on the stomach than standard coffee.
(If you have medical conditions or sensitivities, we recommend consulting your health professional.)

Does it contain any artificial sweeteners?

No. BB Collagen is naturally sweetened with monk fruit extract and contains no artificial sweeteners, refined sugars, or synthetic additives.

Can I drink BB Collagen Coffee every day?

Yes. BB Collagen is designed for daily use as part of your regular coffee routine. Its balanced blend of coffee, collagen, and functional nutrients makes it a great everyday option for steady energy and wellbeing support.

Is it safe to mix with milk or plant-based alternatives?

Absolutely. BB Collagen blends smoothly with dairy milk, almond, oat, soy, coconut, or any milk alternative you prefer. It’s designed to be versatile so you can enjoy it just the way you like your coffee.

Using BB Collagen

Simple answers for your daily ritual.

How do I prepare BB Collagen Coffee?

Add 1 -2 scoops to cup.
Pour in 200–250ml of hot water and stir well.

For a creamier finish, add your favourite milk or plant-based alternative. You can also blend or froth for a café-style experience.

Can I drink it cold?

Yes. BB Collagen can be enjoyed hot or cold.

To make it iced:

Dissolve the powder in a small amount of hot water first.

Add cold water or milk.

Pour over ice and enjoy.

It’s smooth, balanced, and refreshing either way.

When is the best time to drink it?

Most people enjoy BB Collagen in the morning as their daily coffee ritual.

It’s designed to support steady, calm energy — making it ideal for:

Morning focus

Mid-morning clarity

Early afternoon reset

Because it contains coffee, we recommend avoiding it close to bedtime.

How long does the energy last?

BB Collagen coffee is formulated to provide smoother, more balanced energy compared to regular coffee.

Thanks to L-theanine and magnesium, many customers report:

Fewer jitters

Less crash

More sustained focus

Individual responses vary, but it’s designed for steady support rather than a spike-and-drop effect.

Can I drink it before working out or doing yoga?

Yes. BB Collagen coffee can be enjoyed before workouts, walks, Pilates or yoga sessions.

The combination of coffee and L-theanine supports alertness and focus, while collagen provides added protein support — making it a great pre-movement option.

Orders, Shipping & Delivery

Everything you need to know about getting BB Collagen to your door.

Everything you need to know about getting BB Energy to your door.

How long does delivery take?

Australia: 2–8 business days

International: 7–21 business days

Delivery times may vary depending on location, customs processing, and carrier delays.

Do you ship internationally?

Yes — we ship worldwide.

International shipping rates and delivery times are calculated at checkout based on your location.

Please note that customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer.

Can I change my address after ordering?

If your order hasn’t shipped yet, we’ll do our best to update your address.

Please contact us as soon as possible at jodie@balanceandbean.com.au with your order number.

Once an order has been dispatched, we’re unable to make changes.

What if my package arrives damaged?

We carefully pack every order to ensure it arrives safely.

If your order arrives damaged, please email us within 48 hours of delivery with:

your order number

photos of the product and packaging

We’ll resolve the issue as quickly as possible.

Can I track my order?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your delivery.

Subscription & Returns

Made easy for peace of mind.

How does the subscription work?

Our subscription option makes it easy to stay stocked with your favourite Balance & Bean blend.

Simply choose your delivery frequency and we’ll automatically ship your order on schedule. Your payment is processed securely before each shipment so you never run out.

Can I pause or cancel my subscription?

Yes. You can pause, skip, or cancel your subscription anytime.

Simply log into your account or contact us at jodie@balanceandbean.com.au before your next billing date and we’ll take care of it for you.

What is your return policy?

We accept returns on unused, unopened products within 14 days of delivery.

To start a return, email jodie@balanceandbean.com.au with your order number.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Do you offer refunds for opened products?

For safety and quality reasons, we can’t accept returns or offer refunds on opened products unless the item is faulty or incorrect. If there’s an issue with your order, please email jodie@balanceandbean.com.au with your order number and a photo, and we’ll make it right.

What if I don’t feel a difference?

Everyone’s body responds differently to functional ingredients. We recommend using Balance & Bean consistently for at least 2–3 weeks to allow your body time to adjust and experience the benefits. If you’re unsure whether it’s right for you, reach out to us at jodie@balanceandbean.com.au — we’re always happy to help with guidance and tips to get the most from your blend.